STORE POLICY
Our store policies are simple.
Here at Earthie Trends we believe that a happy customer is a loyal customer and want to do our best to ensure that our customers get the best service possible. Please read our policies below, if you have any questions contact us at: support@earthietrends.com. We will gladly help in any possible way we can.
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SHIPPING & PACKAGING
Here at Earthie Trends packaging is as important as the product, we do our best to use packaging products that are made out of recyclable and compostable materials. We use a local eco friendly manufacturer for all our packaging needs such as, recycled and biodegradable tissue wrap, biodegradable green wrap for product protection and 100% recycled shipping boxes to ensure your purchases arrive safe. Most of our products come from manufactures and vendors right here in the US.
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We are currently only shipping in the US & Canada
All Other International shipments are not available at this time
OUR RETURN POLICY
The Small Print
At Earthie Trends we want you to be happy with each and every purchase. In an effort to support our customers if you are not 100% satisfied notify us within 14 days of purchase for a refund of the price of the product and any applicable taxes.
(Buyer pays shipping, refund will be sent after returned product is received minus shipping)
If item arrives broken/damaged please notify us within 3 days and we will send you a return label. Once broken/damaged items are received we will send out a replacement/refund.
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To start the return process please email us at support@earthietrends.com with the order# and reason for returning BEFORE shipping back any returns.
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Send returns to:
Earthie Trends
Attn: Returns Dept.
19099 E Louisiana Ave
Aurora, CO 80017
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OUR PRIVACY POLICY
Your Data is Secure
Earthie Trends Products is committed to maintaining your privacy and to providing a secure transaction environment. Earthie Trends may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
In order to better provide you with products and/or services offered on our site. If you purchase Earthie Trends's products and/or services, we collect billing and credit card information. This information is used to complete the purchase transaction. We use the industry standard HTTPS/ TLS (Transport Layer Security) encryption technology to ensure the maximum encryption available for your transactions. When you place an order, Earthie Trends collects your information in order to process your order or request. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Earthie Trends's public message boards, this information may be collected and used by others. We will not share, trade, rent, sell or release any of your information to any third party, business or individual. Your information will only be released as required by law in order to comply with a government or regulatory authority.
E-mail Communications
From time to time, Earthie Trends may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Earthie Trends, you may opt out of such communications by clicking the unsubscribe link at the bottom of the email.
Changes to this Statement Earthie Trends reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services